FAQs

Q1: Is my country included by Free Shipping Service ?

A1: We charge $9.9 for per item shipping fee to America, West Europe & Oceania.

Q2: When can I expect my order?

A2: You may expect to receive your jersey within 5 -15 business days.

Q3: Can I Get My Items to Arrive Faster?

A3: Yes. But there will be additional charge for 20 dollars. If you have chosen the urgent delivery service, typically you may expect your item to arrive in 3-5 business days.

Q4: Can I change my order after I have submitted?

A4: At this time, If your order been submitted. Please contact us

Q5: How Do I Track My Order?

A5: Easy! The tracking number will be sent to you in 1-2 days after your item is shipped.

Q6: How is order status different from tracking information?

A6: Order status is provided by SoccerFollowers.co and represents what is happening with your order between the time you submit it and the time we ship it out. Tracking Information is provided by a carrier (EMS, DHL and FedEx) which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.

Q7: What if I still don’t receive my order when the estimated delivery date has passed?

A7: Don’t worry! We get the delivery guarantee for you. Though If you believe your parcel is lost during delivery, SoccerFollowers.co will ship a replacement to you for free! Please contact us for arrangement.

Q8: What if I don’t satisfy with my order?

A8: If you are not 100% satisfied with your purchase, you may contact us and we will help you out.

Q9: What is the payment options provided?

a. Visa

b. MasterCard

c. Western Union

d. American Express

Q10: How can I know my payment is received or not?

A10: We will send you a confirmation once your payment is received.

Q11: How can I use my credit balance from previous purchase in my new order?

A11: There is an option for you to choose to use credit balance when you place an new order.